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REFUNDS/CANCELLATION

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your service/item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • To complete your return, we require a receipt or proof of purchase of the service or goods.
  • Please do not send your purchase back to the manufacturer.
  • There are certain situations where only partial refunds are granted: (if applicable as per seller/host)

    • Goods with obvious signs of use
    • The service when partially used.
  • Refunds (if applicable as per seller/host)

    • Once your return/request is received and inspected, we will send you an email to notify you that we have received your returned item/request. We will also notify you of the approval or rejection of your refund.
    • If the request is being approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
  • Late or missing refunds (if applicable as per seller/host)

    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company, it may take some time before your refund is officially posted.
    • Next contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund yet, please contact us at woof@caninetrovert.com.
  • Sale items (if applicable as per seller/host)

    • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  • Exchanges (if applicable as per seller/host)

    • We only replace items if they are defective or damaged or if the host is not able to provide you the promised service as mentioned on the website. If you need to exchange it for the same item, send us an email at woof@caninetrovert.com.
  • Shipping (if applicable as per seller/host)

    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.